ARMSTRONG

Frequently Asked Questions

  1. What is dArmstrong mywire?
  2. Does Armstrong mywire require a broadband connection?
  3. How often am I billed for Armstrong mywire premium content?
  4. Who do I contact if I can't access Armstrong mywire, or my login fails?
  5. What's happening if I constantly have to log in to see my customized Armstrong mywire pages?
  6. How do I change my Armstrong mywire password?
  7. Can I bookmark the Armstrong mywire premium content sites individually?
  8. How private is my personal information that I gave when I opened my Armstrong mywire account?
  9. Can anyone else access my Armstrong mywire premium content?
  10. I sometimes see pop-up advertisements while viewing my premium content. Can I stop the ads?
  11. I can't view my premium content when the video window appears. What is wrong and how do I fix it?
  12. Can I leave my e-mail, messaging, and other programs running while using Armstrong mywire?

  1. What is Armstrong mywire?
    Armstrong mywire is the start page for ZOOM customers. Make mywire your home page and enjoy the best of the Internet with minimal surfing! News, Sports, Weather, Financial information, and e-mail are just a click away. Plus, we've also added livewire, a premium content subscription package that includes American Greetings, Encyclopædia Britannica, The Weather Channel, MLB.com, NHL Premium Video and Game Notes, NASCAR TrackPass and MyNoggin. In addition, check out our Learning Edge package – it's a great fit for families with kids of all ages. Trusted educational providers offer fun learning, homework help and even S.A.T. preparation. This package includes: iKnowthat.com, Hoopah Kidview Computer Environment, DK Learning, Encyclopædia Britannica, Clever Island, Boston Test Prep for S.A.T. help, and MyNoggin, from Nickelodeon. It's the best of the Web at substantial savings! Back to top

  2. Does Armstrong mywire require a broadband connection?
    While many of the Armstrong mywire services offer low bandwidth content, a high bandwidth connection is desirable for viewing the best video quality and for downloading the newest games. Back to top

  3. How often am I billed for my Armstrong mywire premium content?
    Armstrong mywire premium content packages are billed on a monthly basis. Cancellations must be made within three days of the next billing cycle for the changes to take effect. Monthly renewal charges cannot be refunded. Back to top

  4. Who do I contact if I can't access Armstrong mywire, or my login fails?
    If you can't access your content because of a failed password or broken link, please Contact Us. Back to top

  5. What's happening if I constantly have to log in to see my customized Armstrong mywire pages?
    You may have 'Cookies' turned off for your Web browser. Cookies allow the Armstrong system to recognize you and find your login and credentials as you navigate throughout the many content partners. To switch Cookies on (Microsoft Explorer Browser 6), click on Tools, Internet Options, Privacy tab. Select a Privacy setting of 'Medium' or lower, which will enable Cookies and provide for a seamless Armstrong mywire viewing experience. Back to top

  6. How do I change my Armstrong mywire password?
    To change your mywire password, visit www.armstrongonewire.com, log in to your account then click Settings. Click Edit in the Email column of the username whose password you want to change. Click Change then enter and confirm your new password and click Save. Back to top

  7. Can I bookmark the Armstrong mywire premium content sites individually?
    You can bookmark the premium content pages, but unless you have already logged into your Armstrong mywire account in the current browser, your bookmarks will re-direct you to the Armstrong mywire login page so that you can open a new viewing session. Back to top

  8. How private is my personal information that I gave when I opened my Armstrong mywire account?
    Your personal information is protected by Armstrong. Click Here to view the Armstrong Privacy Statement. Back to top

  9. Can anyone else access my Armstrong mywire premium content?
    Unless you share your login information, which we strongly suggest you keep secret, no one except you can access your Armstrong mywire premium content. Back to top

  10. I sometimes see pop-up advertisements while viewing my premium content. Can I stop the ads?
    Pop-up ads that are part of the premium service or content providers' offerings cannot be turned off by Armstrong. These ads are a service of the content providers to tune you into special offers. Back to top

  11. I can't view my premium content when the video window appears. What is wrong and how do I fix it?
    If you can't view the Start Page or a premium content video stream:
    1. Certain content providers may require that you enable Javascript and ActiveX Controls to properly view their pages. For Internet Explorer, click on Tools, Internet Options, Security. Make sure that Java and ActiveX are enabled for your browser, and then save the system changes. Optionally, you can enable Cookies at this time in the Privacy settings. The "Default" security setting will switch on all three features at once. Click to "Apply" the changes.
    2. You may have outdated or incompatible versions of video playing programs on your computer. To check for the latest version of RealPlayer, Windows Media Player, and QuickTime, visit each respective software provider's download page to see if an upgrade is available. You may have to restart your computer to properly finish installing a new media player. You may also need to download the latest version of Macromedia Flash or Shockwave to play new games.
    3. Finally, you may be experiencing Internet congestion that is causing slow download and streaming speeds. If the video player tries to re-buffer the stream more than three times during the video, close the video pop-up window and select a smaller stream. Internet congestion is common at peak usage hours, and unless it persists for more than an hour you do not need to contact Armstrong.
    Back to top

  12. Can I leave my e-mail, messaging, and other programs running while using Armstrong mywire?
    Depending on the speed and RAM of your computer, you can keep several programs running at the same time, including Armstrong mywire content. However, certain programs that require a lot of virtual memory, such as graphics programs, or a Web camera, may impede your system's ability to process a video stream from Armstrong mywire. You should close such programs if you have consistent problems with system resources, or your browser crashes more than once when viewing premium video streams at the same time. Back to top